Do you ship internationally?
Absolutely! We offer international shipping services. When placing your order, simply provide the desired shipping address, and the shipping cost will be displayed on the checkout page. The cost is determined by the destination country, ensuring accurate calculations for a seamless shipping experience.
What is the status of my order?
Upon completing your purchase, an email confirmation will be sent to you. Subsequently, when your package is processed and dispatched, you will receive a follow-up email containing the relevant tracking information for your convenience.
How do I cancel my order?
To cancel your order, kindly reach out to us via the Contact page and submit a cancellation request through email. Please note that if your order has already been shipped, we regret to inform you that we are unable to accommodate the cancellation request.
The Delivery time.
Your order will be shipped from Morocco, By Standard Shipping services. The process usually takes 1 business day after you place your order.
You will receive an email with the tracking number once the package is shipped.
The delivery time is an estimated time provided by the carrier. We cannot guarantee the exact time of the delivery.
Delivery time by Standard Shipping takes 10 to 15 days.
Delivery time by DHL Express and FedEx
For US and Canada: Delivery takes 4 to 7 days For most of Europe: Delivery takes 2 to 3 days
For the rest of the world: Delivery takes 6 to 10 days.
Our Sincerity And Seriousness.
About our sincerity and seriousness, see the opinions of our customers on google reviews
Return Policy
Our policy lasts 15 days. You can return your order within 15 days after you receive it. Then you can request to refund the amount you paid for your order.
Please note that you are responsible for paying the shipping cost to return your package.
Moroccandecorshop.com will shoulder the return fees only if you receive an incorrect order, damaged order, or faulty one. In this case, you only need to contact us via Contact page to get a prepaid return label so you can return your package for free. Then you will have options to send you a replacement or refund you the amount you paid for your order.
Need help?
Contact us at Contact page for questions related to refunds and returns.